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    Cannot open .pdf file - says not supported or file is damaged. HELP!

    /t5/adobe-acrobat-online-discussions/cannot-open-pdf-file-says-not-supported-or-file-is-damaged-help/td-p/10039410 Jul 16, 2018 Jul 16, 2018

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    I receive PDF files on a daily basis from many different people, and never have an issue opening them. However, one of the contacts I regularly get emails from, has PDF files that I cannot open. The following dialog pops up when I attempt to open it:

    "Adobe Acrobat reader could not open '[filename].pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)."

    I contacted the sender and made them aware of our problem. They said they send similar files to all their other contacts in the same manner and no one else has a problem with opening them. I have my acrobat reader up to date with the latest version, and my account is active. I have no idea why I cannot open the file. I did, however, try to right click on the file on the email, and it doesn't give me an option to "open with. ", only to "save as. " which saves as a webpage.

    What is the issue here? And how can I fix it?